General Terms and Conditions.
Article 1 – Definitions
Article 2 – Applicability
Article 3 – Agreement
Article 4 – Prices, costs and payment
Article 5 – Delivery article
Article 6 – Personalization Article
Article 7 – Cancelled or postponed events
Article 8 – Liability
Article 9 – Force Majeure
Article 10 – Complaints
Article 11 – Privacy article
Article 12 – Applicable Law and jurisdiction
Article 13 – Miscellaneous provisions
Article 1 – Definitions
The terms indicated with an initial capital letter hereafter have the following meanings in these General Terms and Conditions: a) General Terms and Conditions: these General Terms and Conditions of Orange Veins; b) Event: the matches for which Orange Veins sells tickets; c) Visitor: the visitor of the event, whether being the buyer; d) Services: services other than a ticket e) Buyers: the natural person or legal entity purchasing a ticket; f) Organizer: the natural or legal person organizing the match; g) Agreement: the agreement between Orange Veins and the buyer, including but not limited to the purchase of the tickets; h) Force Majeure: an unforeseeable circumstance or shortcoming, as further defined in Article 9; i) Orange Veins: the private limited company Orange Veins. Orange Veins B.V; j) Products: products, excluding services, offered by Orange Veins; k) Ticket: an admission ticket for the event; L) Website: the website of Orange Veins with domain name: https://tickets.orangeveins.com/
Article 2 – Applicability
These General Terms and Conditions apply to all offers, orders, legal relationships, and agreements whereby Orange Veins supplies products or services of any kind to the buyer, even if these are not further described in these Terms and Conditions. The buyer is also bound by (i) any specific conditions indicated to be applicable to a ticket or event, (ii) other conditions of the organizer and/or the event (such as house rules); and (iii) any conditions of the location of an event (such as access conditions, force majeure, and liability).
Article 3 – Agreement
a. Orange Veins is a reseller of tickets. Orange Veins engages in distributing tickets and/or offering and providing products and services.
b. The agreement is concluded when Orange Veins, after an order on the website of a ticket, has received the corresponding payment from the buyer. Each agreement is concluded subject to the suspensive condition of sufficient availability of the relevant tickets.
c. Unless expressly agreed otherwise in writing, all offers, including advertisements and price lists as mentioned on the website, are non-binding and can therefore be changed at any time.
d. Before purchasing a ticket, the buyer must always check whether the correct tickets have been ordered.
e. Orange Veins is entitled to set a maximum on the number of tickets to be purchased. In case of a concrete suspicion of abuse regarding the circumvention of the specified maximum, Orange Veins is entitled to terminate the agreement, to prevent tickets being purchased and resold on a large scale.
f. Tickets and services cannot be returned unless Article 6:230p sub e BW is not applicable, and the buyer has a right of withdrawal.
Article 4 – Prices, costs, and payment
a. The selling price of the tickets may be higher than the price stated on the ticket because all costs are included in the selling price.
b. Service fees and/or transaction costs are charged by Orange Veins per ticket, product, or service. The Organizer determines the nominal price and the number of available seats. Information regarding price and availability is provided without obligation and subject to change.
c. All prices of Orange Veins as stated on the website are in euros and inclusive VAT unless stated otherwise.
d. The Buyer pays the price for tickets as stated on the website at that time. Orange Veins reserves the right to adjust the prices on its website at any time. The buyer accepts and indemnifies Orange Veins for the possible case that the price is reduces. Payment is made in the manner indicated on the website.
Article 5 – Delivery
a. Tickets, products, and correspondence are sent to the (email) address provided bu the Buyer via the Website.
b. The delivery times specified by Orange Veins will never be considered as deadlines, unless agreed otherwise. In case of late delivery, Orange Veins must be notified of the default in writing. Orange Veins will deliver the tickets for the prior to the event.
Article 6 – Personalization
a. In some cases, the name on the ticket is not relevant for the access and, for resale purposes, the name on the ticket will not match that of the buyer.
b. In some cases, tickets may need to be personalized, for example, if access is only possible if the information on the ticket matches the information on a valid identification document. This may require the Buyer to provide names and other information to Orange Veins or the Organizer when ordering or after ordering the tickets. The Buyer is responsible for entering the information correctly.
Article 7 – Cancelled or Postponed Events
a. Orange endeavors to inform the Buyer in a timely manner in case an event is cancelled or postponed, and provides (if know) the new date, time, and location of the event.Orange Veins advises the buyer and visitors to verify themselves whether the event has been cancelled or postponed and if a new date has been determined.
b. If new tickets for a postponed event are provided, no additional costs will be charged to the buyer.
c. If events are cancelled or postponed due to Force Majeure (see Article 9), the buyer is entitled to terminate the agreement and to a refund of the amount paid bu him/her. In that case, Orange Veins may propose to the buyer to accept a voucher or gift card of equal value.
Article 8 – Liability
a. Orange Veins is not liable toward the buyer and visitor for direct or indirect damages, including damages if the delivery of the tickets, products, and services fails due to providing an incorrect email address or delivery address, or if the ticket is invalid due to a printing error by the buyer. Orange Veins is never liable for an amount higher than that paid for the tickets, products, or services by the buyer. Orange Veins cannot be seen as the organizes and has no influence on the quality and content of the eventand the procedures inside or around the location of an event. Therefore, Orange Veins is not responsible and does not provide any guarantees regarding the event and cannot accept liability based on this.
b. The risk os loss, theft or misuse of the tickets or services lies with the buyer from the moment the tickets and services have reached him/her.
c. Orange Veins liability due to attributable failure in the performance of an agreement arises in all cases only if the buyer promptly and properly informs Orange Veins in writing of the default, setting a reasonable period for remedying the default, and Orange Veins continues to fail to perform its obligations after that period. The notice of default must contain a detailed description of the default as possible, so that Orange Veins is able to respond adequately.
d. The buyer indemnifies Orange Veins against all claims by third parties relating to the non-compliance or insufficient compliance by the buyer with any obligation towards Orange Veins, whether arising from the Terms and Conditions.
e. Orange Veins does not accept any liability for tickets, products and services obtained by the buyer form third parties. Orange Veins cannot guarantee their authenticity either.
Article 9 – Force Majeure
a. Force Majeure means: any circumstances and shortcoming that cannot be attributed to Orange Veins because it is not due to its fault and does not fall within its responsibility pursuant to the law, legal act, or generally accepted standards. Force Majeure also includes illness of personnel, strikes, defective machinery, lack of metals, an epidemic or pandemic, and obstructive government measures in this regard, computer viruses, business disruptions, storms, fire, water damage, floods, (threat of) war, riots, import and/or export restrictions, and roadblocks
b. Without prejudice to its other rights, in case of Force Majeure, Orange Veins has the right to suspend the execution of the buyer’s order, by informing the buyer of this in writing, and this without Orange Veins being liable for any damages, unless this would be unacceptable under the circumstances according to standards of reasonableness and fairness.
Article 10 – Complaints Procedure
a. Orange Veins has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaint’s procedure.
b. Complaints about the performance of the agreement must be submitted to Orange Veins bu the buyer within a reasonable time after the defects have been discovered, fully and clearly described.
c. Orange Veins endeavors to respond to submitted complaints within a period of 7 days, counted from the date of receipt. If a complaint requires a foreseeable longer processing time, Orange Veins will reply within the 7-day period with a message of receipt and an indication of when a more detailed response can be expected.
e. The buyer must give Orange Veins at least 4 weeks to resolve the complaint throughmutual consultation.
Article 11 – Privacy
The buyer is deemed to have taken note of the privacy statement of Orange Veins, which is available on the website, and to agree to the processing of the personal data provided by him/her as described therein.
Article 12 – Applicable Law and Jurisdiction
a. Dutch law applies to the agreements with Orange Veins
b. All disputes arising in connection with the agreement, or the applicable Terms and Conditions may be submitted to the competent court in Breda, unless another court is exclusively competent pursuant to mandatory legal provisions.
Article 13 – Miscellaneous Provisions
These Terms and Conditions have been deposited by Orange Veins and can also be requested from the Chamber of Commerce in Breda under number 78279852.
